Introduction
This Privacy Policy (hereinafter "Policy") is issued by homebet.cam (hereinafter "homebet", "we", "us", "our") and applies to all personal data processed in connection with the homebet platform, website, mobile interface, and associated services.
This Policy sets out how homebet collects, uses, stores, shares, and protects the personal data of players, prospective players, and visitors to our platform — including players located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere in Malaysia. It also describes the rights you hold in relation to your personal data and how you may exercise them.
By registering an account, making a deposit, or otherwise using the homebet platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read in conjunction with our Terms and Conditions, which govern the overall relationship between you and homebet.
Definitions
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, including name, identification number, contact details, financial information, and device identifiers. |
| "Processing" | Any operation or set of operations performed on personal data, including collection, recording, storage, alteration, disclosure, retrieval, use, and deletion. |
| "Data Controller" | The entity that determines the purposes and means by which personal data is processed. Homebet is the Data Controller for player data collected via the platform. |
| "Data Processor" | A third party that processes personal data on behalf of homebet under a data processing agreement, such as payment service providers or KYC verification partners. |
| "KYC Data" | Identity verification documents and associated information collected as part of the Know Your Customer process, including copies of Malaysian IDs, passports, proof of address, and selfie photographs. |
| "Cookies" | Small text files or data fragments placed on a user's device by the platform to enable session management, preference storage, and usage analytics. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of a data subject's agreement to the processing of their personal data for a stated purpose. |
Data Controller Information
Homebet.cam is the Data Controller responsible for the personal data collected and processed through the homebet platform. As Data Controller, homebet determines the purposes for which your personal data is collected and the means by which it is processed.
Personal Data We Collect
Homebet collects the following categories of personal data in connection with the operation of the platform and delivery of services to players:
4.1 Registration & Account Data
- Full legal name;
- Date of birth (to verify the 21+ age requirement);
- Email address;
- Malaysian phone number;
- Residential address (state/city, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or other locations);
- Username and encrypted account password.
4.2 Identity Verification (KYC) Data
- Copy of Malaysian MyKad, Passport, or Driver's License (front and back);
- Proof of address document (utility bill, bank statement, or Telco bill dated within 3 months);
- Selfie photograph of the player holding their identity document;
- Payment method verification (e.g., screenshot of Touch 'n Go eWallet, bank account, or e-wallet screen showing registered name).
4.3 Financial & Transactional Data
- Deposit and withdrawal amounts, dates, and payment method used (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB, Visa, Mastercard, BTC, USDT, ETH);
- Account balance history;
- Bonus claims and wagering activity records;
- Partial payment card or e-wallet identifiers (we do not store full card numbers).
4.4 Gameplay & Betting Data
- Betting history — sports bets (Liga Super Malaysia, EPL, UFC, and others), casino game sessions, and slot play records;
- Game session duration, session start and end times;
- Win and loss records;
- Responsible gambling tool settings (deposit limits, loss limits, session reminders, self-exclusion status).
4.5 Technical & Device Data
- IP address and approximate geolocation;
- Device type, operating system, and browser type;
- Session identifiers and authentication tokens;
- Platform usage logs including page visits, click events, and navigation patterns.
4.6 Communications Data
- Records of live chat, email, or support ticket communications with the homebet support team;
- Correspondence submitted in connection with complaints, disputes, or account queries;
- Marketing communication preferences (where applicable).
How We Collect Personal Data
Homebet collects personal data through the following means:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or interact with any form or feature on the homebet platform;
- Automatically: Through cookies, session tracking, and server log files when you access or use the homebet website or mobile interface;
- From third-party service providers: From KYC verification partners who process identity documents on our behalf, and from payment processors who confirm transaction status and flag suspicious activity;
- From fraud prevention and AML screening services: Where required to fulfil our regulatory and legal obligations, including anti-money laundering screening and responsible gambling monitoring tools.
Legal Basis & Purposes of Processing
Homebet processes your personal data on the following legal bases and for the following purposes:
| Purpose of Processing | Legal Basis | Data Categories Used |
|---|---|---|
| Account creation and management | Contractual necessity | Registration data, communications data |
| KYC identity verification | Legal obligation / contractual necessity | KYC data, registration data |
| Processing deposits & withdrawals | Contractual necessity | Financial data, KYC data |
| Anti-money laundering (AML) compliance | Legal obligation | Financial data, KYC data, gameplay data |
| Responsible gambling monitoring | Legal obligation / legitimate interest | Gameplay data, financial data |
| Fraud prevention and security | Legitimate interest / legal obligation | Technical data, financial data, communications data |
| Customer support delivery | Contractual necessity | Communications data, registration data |
| Platform analytics and improvement | Legitimate interest | Technical data, gameplay data |
| Marketing communications (where opted in) | Consent | Registration data, marketing preferences |
Data Sharing & Disclosure
Homebet does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to binding confidentiality and data protection obligations:
- Payment Processors: Malaysian payment service providers including those operating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major bank gateways (Maybank, CIMB, Public Bank, Hong Leong, RHB), solely to process deposit and withdrawal transactions;
- KYC Verification Partners: Third-party identity verification services engaged to validate player identity documents and confirm compliance with our 21+ age policy;
- Regulatory & Law Enforcement Authorities: Where disclosure is required by applicable law, court order, or the direction of a competent regulatory authority;
- AML & Fraud Screening Services: External screening databases used to identify sanctioned individuals or suspicious financial activity, as required by our AML obligations;
- Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by homebet, subject to professional confidentiality obligations;
- Business Successors: In the event of a merger, acquisition, or sale of all or part of homebet's business, your personal data may be transferred to the relevant successor entity, subject to the same data protection commitments set out in this Policy.
Data Retention
Homebet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:
- Active Account Data: Retained for the full duration of the account relationship plus a minimum post-closure retention period of five (5) years, as required by applicable financial crime regulations;
- KYC Documents: Retained for a minimum of five (5) years from the date of account closure, in accordance with anti-money laundering record-keeping obligations;
- Transaction Records: Retained for a minimum of five (5) years from the date of the transaction;
- Support Communications: Retained for a period of three (3) years from the date of the last communication, or longer where required in connection with an ongoing dispute;
- Technical Logs & Session Data: Retained for up to ninety (90) days for fraud prevention and security investigation purposes;
- Marketing Preferences: Retained until you withdraw consent or request deletion, whichever is earlier.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.
Your Data Rights
Subject to applicable law and certain limited exceptions, you hold the following rights in relation to the personal data homebet holds about you:
Right of Access
You may request a copy of the personal data homebet holds about you. We will provide this within 30 days of receiving a valid request. Requests may require identity verification before being fulfilled.
Right to Rectification
You may request that we correct any inaccurate or incomplete personal data we hold about you. Certain corrections may require re-submission of KYC documentation.
Right to Erasure
You may request deletion of your personal data where it is no longer required for the original purpose of collection, subject to overriding legal retention obligations (e.g., AML record-keeping requirements).
Right to Restriction
You may request that processing of your personal data be restricted in certain circumstances — for example, where you contest the accuracy of the data or object to a particular processing purpose.
Right to Data Portability
Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact us at [email protected] with a clear description of your request and sufficient information to verify your identity. We will respond within 30 days of receiving your request.
Cookies & Tracking Technologies
Homebet uses cookies and similar technologies to maintain platform functionality, remember your preferences, and analyse how the platform is used. We do not use third-party advertising cookies or tracking pixels that share your data with ad networks.
Categories of Cookies Used
| Cookie Type | Purpose | Duration | Deletable? |
|---|---|---|---|
| Essential / Session | Maintains your logged-in session, prevents CSRF attacks, enables core platform features | Session / 24 hours | No — required for platform to function |
| Preference | Stores your language, display, and responsible gambling tool preferences | Up to 12 months | Yes — without affecting functionality |
| Analytics | Collects anonymised usage data to improve platform performance and identify technical issues | Up to 12 months | Yes — opt-out available |
| Security | Detects unusual login patterns, device fingerprinting for fraud prevention | Up to 30 days | No — required for account security |
You may manage or delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using core platform features. Analytics cookies may be opted out of via the cookie preference centre accessible in your account settings.
International Data Transfers
As an internationally operating platform, homebet may transfer personal data to servers or service providers located outside Malaysia. Where such transfers occur, homebet ensures that appropriate safeguards are in place, including:
- Contractual clauses requiring the recipient to maintain equivalent data protection standards;
- Transfers only to jurisdictions that have been assessed as providing an adequate level of data protection;
- Data processing agreements with all third-party processors that receive personal data in connection with homebet services.
KYC documents and payment data are processed in compliance with the data residency and security requirements of the applicable financial crime regulatory framework. By using the homebet platform, you consent to the transfer of your personal data in accordance with the protections described in this section.
Data Security
Homebet implements a multi-layered security framework to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
- Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher (256-bit SSL);
- Encryption at Rest: Sensitive data fields including identity document images, financial records, and authentication credentials are encrypted in storage using AES-256;
- Access Controls: Strict role-based access controls limit which homebet personnel can access personal data to those with a documented operational need;
- Two-Factor Authentication: Available to all players and mandatory for all internal administrative access to player data systems;
- Penetration Testing: Regular third-party security assessments are conducted to identify and remediate vulnerabilities in the platform;
- Incident Response: A documented data breach response procedure is maintained. In the event of a breach affecting your personal data, you will be notified in accordance with applicable legal requirements.
Children & Minors
The homebet platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, retain, or process personal data from any person under the age of 21. All players are required to verify their age as part of the KYC process before accessing withdrawal functionality.
Where homebet discovers or is made aware that personal data has been collected from an individual under the age of 21, such data will be deleted immediately, the associated account will be suspended, and any real-money balance will be returned via the deposit payment method where practicable.
If you believe a minor is using the homebet platform, please contact us immediately at [email protected]. For player safety tools including deposit limits and self-exclusion, please visit our Responsible Gambling page.
Third-Party Links
The homebet platform may contain links to third-party websites or services, for example responsible gambling support organisations or payment provider information pages. These third-party sites operate independently of homebet and are not subject to this Privacy Policy.
Homebet accepts no responsibility for the privacy practices, data handling, or content of any third-party website. We recommend that you review the privacy policy of any external site you visit before providing personal information on that site.
Policy Amendments
Homebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. The "Effective Date" at the top of this page will be updated to reflect the date of any material revision.
Where changes to this Policy are material, homebet will notify registered players via their registered email address or via a prominent notice on the platform prior to the changes taking effect. Your continued use of the homebet platform after the effective date of any revised Policy constitutes acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how homebet protects your personal data.
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how homebet has handled your personal data, please contact us using the details below:
If you are not satisfied with the outcome of a complaint submitted to homebet, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. Homebet is committed to resolving all privacy complaints fairly and in accordance with applicable law.
For general platform support, please contact our 24/7 customer service team via live chat. For responsible gambling concerns, please visit our Responsible Gambling page. For platform Terms, see our Terms & Conditions.